1. To maintain in all matters the highest standards of business, professional and personal conduct.
2. To respect in all circumstances the confidentiality and trust placed in us by our clients and
members of the public.
3. To ensure that staff is qualified and competent.
4. To ensure that facilities are adequate for all services rendered to the community.
5. To provide information concerning the range of services available, the prices of these services and the functions and responsibilities accepted on behalf of our clients.
6. To give a written estimate of all funeral charges and disbursements to be made on a client’s behalf at the time of taking instructions, or as soon as is practicable.
7. To respect the personal choice of clients and have regard for their diversity of beliefs
in religious and cultural practices.
8. To ensure that all advertising is in good taste and directed to informing the public.
9. To be thoroughly conversant with the laws of the land as they apply to funeral service and allied
industries and professions.
10. To provide access to a client advisory service with conciliation and arbitration arrangements available to help resolve any disputes which arise between members and their clients.
1a) Funeral directors shall provide funeral services to families without regard to religion, race, colour, nationality, gender, sexual orientation, disability or cause of death.
1b) Funeral directors shall comply with all applicable federal or state laws or regulations relating to the prearrangement and prepayment of funeral services or merchandise.
1c) Funeral directors shall understand and comply with all applicable federal and/or state legislation regarding the legal right to enact funerals and the release of deceased.
1d) Funeral directors shall not use any funeral merchandise that has been previously used.
1e) Funeral directors shall protect confidential information pertaining to the deceased or the family of the
deceased from disclosure.
1f) Funeral directors shall carry out all aspects of the funeral service in a competent and respectful manner.
1g) Funeral directors shall properly account for and remit any monies, documents or personal property that belongs to others that come into the funeral director’s possession.
1h) Funeral directors shall not engage in any unprofessional conduct of a character likely to deceive, defraud or harm the families they serve in the course of providing professional services.
2a) All deceased persons shall be treated with proper care and dignity during transfer from the place of death, while in the care of the funeral director and during subsequent transportation of the remains.2b) Only authorised personnel of the funeral home or those persons authorised by the family shall be in attendance during the preparation of the remains.2c) All deceased persons in the preparation room shall be treated with proper care and dignity and shall be respectfully covered at all times.2d) Funeral directors shall not transport, hold or carry out the disposition of human remains without all permits and authorisations required by law.2e) Funeral directors shall not violate any statute, ordinance or regulation affecting the handling, custody, care or transportation of human remains.2f) Funeral directors shall not knowingly dispose of parts of human remains that are received with the body by the funeral home in a manner different from that used for the final disposition of the body, unless the person authorising the method of final disposition gives permission that the body part may be disposed of in a manner different from
the disposition of the body.2g) Only personal items relating to the deceased, or as directed by the family, will be placed inside the coffin.
3a) Funeral directors shall not engage in any unprofessional conduct which is likely to defraud or deceive the public.3b) Funeral directors shall not engage in false or misleading advertising.3c) Funeral directors shall not personally, or through an agent or employee, solicit deceased human remains, whether the solicitation occurs after death or while death is imminent; provided, however, that general advertising directed to the public at large would not constitute a violation of this section.3d) Funeral directors shall not pay or offer to pay a commission or anything of value to third parties, such as medical personnel, nursing home and hospice organisations or employees, clergy, government officials or others, to secure deceased human remains for a funeral or disposition services.3e) Funeral directors shall not use alcohol or drugs to the extent that such use adversely impacts the funeral director’s ability to carry out his or her obligation as a funeral professional.
4a) Funeral directors shall not knowingly make or file false records or reports in the practice of funeral service.4b) Funeral directors shall comply with all federal, state or local laws, rules or regulations governing or impacting the practice of funeral service.4c) Funeral directors shall comply with all federal, state or local laws, rules or regulations that were enacted
to protect consumers.4d) Funeral directors shall comply with all federal, state or local laws, rules or regulations
that were enacted to protect the environment.